Frequently Asked Questions (FAQ)
What are your shipping times?
We ship within 24-48 hours. Delivery: 7-12 business days (France, EU, USA).
What are your shipping costs?
FREE SHIPPING WORLDWIDE on all orders.
Can I track my order?
Yes. You'll receive a tracking number by email when your order ships.
Which suitcase size should I choose?
| Cabin 20" | 56×36×22 cm | 31L | 2-3 days | Cabin-approved |
| Cabin Plus 22" | 62×37×23 cm | 35L | 3-5 days | Must be checked |
| Check-In 26" | 72×43×25 cm | 68L | 1-2 weeks | Checked baggage |
| Trunk 29" | 77×51×27 cm | 95L | 2+ weeks | Checked baggage |
Which suitcases are cabin-approved?
Only Cabin 20" is approved for cabin luggage by all major airlines. All other sizes must be checked.
Are your suitcases durable?
Yes. Aluminum-magnesium alloy construction. Waterproof, shock-resistant, scratch-proof. Built to last a lifetime.
Are the locks TSA-approved?
Yes. All suitcases feature TSA-approved locks for hassle-free international travel.
What is your return policy?
30-day free returns. Suitcase must be unused and in original packaging.
Do you offer a warranty?
30-day warranty against manufacturing defects.
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Shop Pay.
Is payment secure?
Yes. All transactions are encrypted and secured by Shopify Payments.
How can I contact you?
Email: escapeline.storecontact@gmail.com
Response time: 24-48 hours
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