Return Policy
Your satisfaction is our priority. Free returns within 30 days.
30-Day Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility Requirements
- • Unused original condition
- • Tags attached
- • Original packaging
- • Proof of purchase required
Return Process
- • Contact us by email
- • Return label provided
- • Detailed instructions
- • Track your return
Refund
- • Inspection within 48h
- • Automatic refund
- • Within 10 business days
- • Original payment method
EU Cooling-Off Period (14 Days)
If the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition as you received it.
Non-Returnable Items
Certain types of items cannot be returned: perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids or gases. Sale items and gift cards are non-returnable.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.
Questions About Returns?
Contact us at escapeline.storecontact@gmail.com
Response within 24-48 hours